Usage Report

When logged in to Mail Assure via N-able Single Sign-On (SSO), the new app contains a Usage Report feature which can be found in the Reporting section of the left hand menu.

Our N-able Single Sign-On (SSO) service is a convenient way for you to access our SSO products (including Take Control, MSP Manager and N-sight) with a single set of login credentials.

Please be aware that any changes to your SSO credentials, including username and password updates, will apply to all of our SSO supporting products and the N-AbleMe.

Mail Assure's billing is based on usage over the previous calendar month. The Usage Report page can provide you with details for the current month, and allow you to examine usage for specific days, Admins or Domains and export these as custom CSV files.

Usage Report Filters

Within the Usage Reports page, you can download a detailed usage report in CSV format for certain pre-set filters:

This month - This will provide a detailed report for all domains for the current calendar month to date
Previous month - This will provide a detailed report for all domains for the previous calendar month
Custom usage report - This allows you to create a custom report, where you can search for (but not limited to) specific domains, date ranges or the number of protected or archived mailboxes.
See the list of Usage Report Query Rules for details

View Detected Usage

The Usage Report page provides access to a list of detected usage, which can be useful when trying to determine potential inconsistencies with billing.

To access detected usage:

Click detected usage in the page description

You will be redirected to a page titled Active Mailboxes

You can use the Active Mailboxes Query Rules to filter down further
Click Show Results to display the relevant information

Active Mailboxes Query Rules

Query Rules are constructed of three parts:

The criteria you are looking for - Select from the first dropdown in the Query Rules panel
The type of match e.g. contains, does not start with etc. - Select from the second dropdown in the Query Rules panel
The content you are trying to match

All query rule possibilities and types

Criteria	Match Type	Content
Domain	Contains Does Not Contain Equals Does Not Equal Starts With Ends With Matches Does Not Match	Text box; enter Domain to search for
Mailbox	Contains Does Not Contain Equals Does Not Equal Starts With Ends With Matches Does Not Match	Text box; enter Mailbox to search for
Incoming count	Equals Does Not Equal Greater than Less than Greater than or equals Less than or equals	Text box; enter number of Protected mailboxes to search for
Outgoing count	Equals Does Not Equal Greater than Less than Greater than or equals Less than or equals	Text box; enter number of Protected mailboxes to search for
Archive count	Equals Does Not Equal Greater than Less than Greater than or equals Less than or equals	Text box; enter number of Archived mailboxes to search for
Admin	Contains Does Not Contain Equals Does Not Equal Starts With Ends With Matches Does Not Match	Text box; enter Mailbox to search for

Creating Custom Usage Report

Login to Mail Assure as an Admin Level user
In the Admin Control Panel of the new view, select Reporting > Usage Report
Use the Usage Report Query Rules to narrow down the search as required
Click Show Results

Once the report is displaying the details you require, click Export usage as CSV

Usage Report Query Rules

Query Rules are constructed of three parts:

The criteria you are looking for - Select from the first dropdown in the Query Rules panel
The type of match e.g. contains, does not start with etc. - Select from the second dropdown in the Query Rules panel
The content you are trying to match

All query rule possibilities and types

Criteria	Match Type	Content
Date	On Before After Between Previous	Date and time selector
Web interface ID	Contains Does Not Contain Equals Does Not Equal Starts With Ends With Matches Does Not Match	Text box; enter Web interface ID to search for
Sub-admin	Contains Does Not Contain Equals Does Not Equal Starts With Ends With Matches Does Not Match	Text box; enter the sub-admin to search for
Immediate admin	Contains Does Not Contain Equals Does Not Equal Starts With Ends With Matches Does Not Match	Text box; enter Immediate admin to search for
Domain	Equals	Text box; enter the domain to search for and select from the drop-down
Protected mailboxes	Equals Does Not Equal Greater than Less than Greater than or equals Less than or equals	Text box; enter number of Protected mailboxes to search for
Archived mailboxes	Equals Does Not Equal Greater than Less than Greater than or equals Less than or equals	Text box; enter number of Archived mailboxes to search for
Note	Contains Does Not Contain Equals Does Not Equal Starts With Ends With Matches Does Not Match	Text box; enter Note to search for